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Frequently Asked Questions

General

Question:
How can I contact LEKI USA?
Answer:
Please visit our contact page. Here you can send an email and get information on other ways to contact us.
Question:
How do I submit a non-product/ non-warranty related inquiry?
Answer:
If you are looking for a sponsorship or donation please fill out the sponsorship application: https://us.leki.com/sponsorship/

Please submit any other general inquiry via our contact page: https://us.leki.com/contact/
Question:
How do I know if an item I am looking for is sold as a pair or a single item?
Answer:
All of our poles are sold as pairs, our canes (Wanderfreund Makalu and High 5, Legend Series, Super Micro) are sold as singles. Most of our accessories such as baskets, straps, tips and gate guards are also sold as pairs. Bags and belts however are sold as single items. The individual product page will entail whether it is a pair or single item.
Question:
I am interested in a scholarship/sponsorship/ donation. Who can I contact?
Answer:
Please apply for sponsorship via our sponsorship page. Fill out all relevant information to the best of your ability to be considered for sponsorship! More details on sponsorship can be found at this page: https://us.leki.com/sponsorship/

Warranty

Question:
Can I send in photos of my broken LEKI product?
Answer:
Yes, please submit your photos via the warranty form: https://us.leki.com/contact/warrantyRequest.php
Question:
My LEKI product is broken, how do I find out if I'm covered by warranty?
Answer:
Please submit a warranty request here: https://us.leki.com/contact/warrantyRequest.php
Question:
I broke/lost a lever on my SpeedLock LEKI poles. How do I get a replacement SpeedLock lever?
Answer:
Please submit a warranty request here: https://us.leki.com/contact/warrantyRequest.php
Question:
My aluminum pole section has bent. How can I repair the section?
Answer:
Bent sections are not covered by warranty, as they can be re-straightened in a vise. Remove the section you'd like to restraighten. You can "cushion" the aluminum using rubber, wood, even a household sponge, etc. to prevent any scraping. HTS aluminum goes through quite a bit of heat treating and tempering to make it the most resilient on the market, with the highest tensile strength, so it will restraighten easily without cracking.
Question:
I have a warranty question and/or claim. Where do I go?
Answer:
Please visit our warranty claim page. Here you can request a Return Authorization (RA).

Products

Question:
I just purchased a LEKI folding pole. How do I find instructions for assembling the poles?
Answer:
Due to our multiple folding technologies, please choose the correct folding system tutorial video for your pole:
Question:
I have a product idea. Where do I submit it?
Answer:
LEKI USA located in Buffalo, NY is the Sales, Marketing and Distribution office for the United States of America. We are not allowed to accept any ideas for product modification or new products as our design is done solely by our parent company located in Kirchheim, Germany. Please visit www.leki.com/de or contact LEKI Germany at [email protected].
Question:
Where can I purchase LEKI poles, gloves and accessories?
Answer:
You can purchase our products from your local LEKI Dealer. If the store does not have the item you are looking for in stock they can always special order it for you. You can also purchase our product from our website.
Question:
Which pole is best for me?
Answer:
Please visit your local LEKI Dealer. Our dealers are very knowledgeable and will find the best pole for you based on your activity, height, weight and gender. Alternatively, please call our customer service line at (800) 255-9982 ext. 1 where our customer service agents are happy to help you.
Question:
What is the difference between Trekking and Nordic Walking?
Answer:
These two types of poles may look similar, but there are significant differences in design, which allow them to serve different functions.

Trekking
  • Poles have 3 sections
  • Poles are used in front of the body in order to absorb stress to the joints
  • The poles are planted out in front, using the muscles of the arms and shoulders
  • The poles are used for balance and stability and to take pressure off the knees on steeper slopes
  • The user lightly holds onto the poles with the aid of an adjustable strap
  • The hands can move freely in the straps and are not attached to the poles
  • Carbide Flextips are concave in order to connect evenly with the walking surface; especially rock and ice
  • Rubber Tips over the Carbide Flextips may be used indoors or on pavement however they are not advised on rock or ice


Nordic Walking
  • Poles are usually 2 sections although three sectioned and one-piece fixed length are also available
  • Poles are lighter and their tips are meant to be engaged to the sides and behind the body while walking
  • LEKI Nordic Walking poles are used for pushing off the ground to engage the whole body
  • Follow-through is important
  • The natural gait of arm/leg motion is intuitive
  • Not meant to support weight but to evenly distribute stress and movement, and engage the walking surface
  • Nordic Walking poles are not gripped as tightly as trekking poles are, but rather held loosely
  • The hands are connected to the poles with straps that click-in securely and have a releasable Trigger feature
  • The Rubber Tips are angled to assist with push off and maximum movement
  • Poles can be used without the tips on soft or irregular surfaces
Question:
How do I determine which style/size expanders I need to purchase?
Answer:
  • If your pole sections extend to 140cm or 145cm, then you'll need the 18mm Standard Expanders for the middle section and 16mm Standard Expanders for the lower section. If your pole sections extend to 125cm, 130cm or 135cm, then you'll need 16mm Standard Expanders for the middle section and 14mm for the lower section. Additionally, our expanders are color coded based on size, so if you have a broken green expander then the green option on our website is correct and will fit your pole.
  • Reddish-Orange Expanders are our Standard Expander and can be purchased here: https://leki-store.mwrc.net/en/product.php?product_id=59628
Question:
How do I use my Trigger S/3D poles, but with a traditional buckle strap instead of the harness style strap?
Answer:
We make a traditional style buckle strap that works with the Trigger S/3D system, this can be purchased here: https://leki-store.mwrc.net/en/product.php?product_id=51246
Question:
I lost my Trigger S/3D straps. Where can I buy replacements?
Answer:
Due to different styles and materials, please see our accessories page and choose which Trigger S/3D strap is correct for your pole: https://leki-store.mwrc.net/en/category.php?product_category_id=11019
Question:
Are Trigger S and Trigger 3D poles, straps and gloves compatible? Can I use Trigger 3D gloves together with Trigger S Poles for example?
Answer:
Yes, Trigger S and Trigger 3D poles, straps and gloves are all interchangeable.
Question:
Are Trigger S/3D poles, straps gloves compatible with the Shark system or vice versa?
Answer:
No Trigger S/3D and the Shark system are not compatible. Trigger S/3D straps and gloves will NOT fit on poles with a Shark grip.

Product Care/Repair

Question:
My sections on my SpeedLock poles will not hold. How do I tighten the SpeedLock levers?
Answer:
Please see this tutorial video on how to tighten the SpeedLock system: https://www.youtube.com/watch?v=2gOCj9Px4hc
Question:
The tips of my LEKI trekking pole have worn down / broken. How can I replace the tips?
Answer:
Question:
Can I replace my LEKI baskets?
Answer:
You can replace the baskets of most poles. Please refer to this tutorial video for basket replacement: https://www.youtube.com/watch?v=IwfB-6JbWeE. Poles with trail running or speed tips (Trail Running poles and some of the Cross Trail poles come with these tips) do not have the threading to accommodate different baskets. Worldcup GS poles, also come with a specific downhill basket which cannot be exchanged for a regular race, alpine or big mountain basket.
Question:
I have broken/lost my LEKI basket, which basket do I need?
Answer:
Please see your poles product page or contact support to find out which basket your pole came with. Almost all LEKI poles have been designed to work with any style LEKI basket, so you can change styles to another basket if needed. Poles with trail running or speed tips (Trail Running poles and some of the Cross Trail poles come with these tips) do not have the threading to accommodate different baskets. Worldcup GS poles, also come with a specific downhill basket which cannot be exchanged for a regular race, alpine or big mountain basket.
Question:
I want to replace my current basket with a bigger/smaller basket. How do I know if it will work with my pole?
Answer:
Please see your poles product page or contact support to find out which basket your pole came with. Almost all LEKI poles have been designed to work with any style LEKI basket, so you can change styles to another basket if needed. Poles with trail running or speed tips (Trail Running poles and some of the Cross Trail poles come with these tips) do not have the threading to accommodate different baskets. Worldcup GS poles, also come with a specific downhill basket which cannot be exchanged for a regular race, alpine or big mountain basket.
Question:
My aluminum pole section has bent. How can I repair the section?
Answer:
Bent sections are not covered by warranty, as they can be re-straightened in a vise. Remove the section you'd like to restraighten. You can "cushion" the aluminum using rubber, wood, even a household sponge, etc. to prevent any scraping. HTS aluminum goes through quite a bit of heat treating and tempering to make it the most resilient on the market, with the highest tensile strength, so it will restraighten easily without cracking.
Question:
My LEKI Superlock poles (twist to lock / internal expanders) are no longer holding. How do I get them to lock again?
Answer:
Please watch this video to check the SuperLock functionality: https://www.youtube.com/watch?v=ZcE5s36i0A4.

If still having issues, please purchase new expanders here: https://leki.mwrc.net/en/results.php?keywords=expander. Once received, please refer to this tutorial video when for instructions on replacing: https://www.youtube.com/watch?v=PVQ6D7uU4kQ
Question:
My LEKI trekking pole expanders are worn down/broken/ missing, how do I purchase replacements?
Answer:
Please purchase new expanders here: https://leki.mwrc.net/en/results.php?keywords=expander