Warranty Request/Return Authorization Form

Warranty Coverage on TREKKING Poles

Question:
What does LEKI USA's Trekking Pole warranty cover?
Answer:
There is a one year warranty on our Carbon Shaft Trekking poles and a lifetime warranty on Aluminum Shaft Trekking poles. The warranty covers shaft breakage only.
Question:
What is not covered under the LEKI USA Warranty for Trekking Poles?
Answer:
  • It does not cover normal wear and tear
  • It does not cover lost straps, lost sections, or any other lost parts
  • It does not cover chewed straps or grips by animals or other living beings
  • It does not cover broken straps, broken or worn tips, worn grips, expanders, sleeves or missing baskets
  • LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.

 

Please complete the Warranty/Return Authorization Request (Below) if your poles fall under warranty.

 

 

Warranty Coverage on SKI Poles

Question:
What does LEKI USA's Ski Pole warranty cover?
Answer:
There is a one year warranty on our Carbon Shaft Ski poles and a two year warranty on Aluminum Shaft Ski poles. The two year warranty only covers HTS Series pole shafts that are 5.5 and higher. The warranty covers shaft breakage only.
Question:
What is not covered under the LEKI USA Warranty for Ski Poles?
Answer:
  • The warranty does not cover normal wear and tear
  • It does not cover lost or stolen pole parts
  • Broken Tips, Grips or Baskets
  • Missing Baskets, Tips, Straps or Grips due to wear and tear
  • LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.

 

Please complete the Warranty/Return Authorization Request (Below) if your poles fall under warranty.

 

 

Warranty Coverage on SKI Gloves

Question:
What does LEKI USA's Ski Glove warranty cover?
Answer:
There is a one year warranty on manufacturer's defects.

 

LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.

Please complete the Warranty/Return Authorization Request (Below) if your glove fall under warranty.

 

 

Warranty Coverage on NORDIC WALKING Poles

Question:
What does LEKI USA's Nordic Walking Pole warranty cover?
Answer:
There is a one year warranty on our Carbon Shaft Nordic Walking poles and a lifetime warranty on Aluminum Shaft Nordic Walking poles. The warranty covers shaft breakage only.
Question:
What is not covered under the LEKI USA Warranty for Nordic Walking Poles?
Answer:
  • It does not cover normal wear and tear
  • It does not cover lost straps, lost sections, or any other lost parts
  • It does not cover chewed straps or grips by animals or other living beings
  • It does not cover broken straps, broken or worn tips, worn grips, expanders, sleeves or missing baskets
  • LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.

 

Please complete the Warranty/Return Authorization Request (Below) if your poles fall under warranty.