Warranty Request/Return Authorization Form

Warranty Coverage on TREKKING Poles

Question:

What does LEKI USA's Trekking Pole warranty cover?

Answer:

There is a one year warranty on our Carbon Shaft Trekking poles and a lifetime warranty on Aluminum Shaft Trekking poles. The warranty covers shaft breakage only.

Question:

What is not covered under the LEKI USA Warranty for Trekking Poles?

Answer:

It does not cover bent aluminum poles, as they can be straightened in a vise without compromising the integrity of the pole
It does not cover normal wear and tear
It does not cover lost straps, lost sections, or any other lost parts
It does not cover chewed straps or grips by animals or other living beings
It does not cover broken straps, broken or worn tips, worn grips, expanders, sleeves or missing baskets
LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.

Please complete the Warranty/Return Authorization Request (Below) if your poles fall under warranty.

Warranty Coverage on SKI Poles

Question:

What does LEKI USA's Ski Pole warranty cover?

Answer:

There is a one year warranty on our Carbon Shaft Ski poles and a two year warranty on Aluminum Shaft Ski poles. The two year warranty only covers HTS Series pole shafts that are 5.5 and higher. The warranty covers shaft breakage only.

Question:

What is not covered under the LEKI USA Warranty for Ski Poles?

Answer:

It does not cover bent aluminum poles, as they can be straightened in a vise without compromising the integrity of the pole
The warranty does not cover normal wear and tear
It does not cover lost or stolen pole parts
Broken Tips, Grips or Baskets
Missing Baskets, Tips, Straps or Grips due to wear and tear
LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.

Please complete the Warranty/Return Authorization Request (Below) if your poles fall under warranty.

Warranty Coverage on SKI Gloves

Question:

What does LEKI USA's Ski Glove warranty cover?

Answer:

There is a one year warranty on manufacturer's defects.

LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.

Please complete the Warranty/Return Authorization Request (Below) if your glove fall under warranty.

Warranty Coverage on NORDIC WALKING Poles

Question:

What does LEKI USA's Nordic Walking Pole warranty cover?

Answer:

There is a one year warranty on our Carbon Shaft Nordic Walking poles and a lifetime warranty on Aluminum Shaft Nordic Walking poles. The warranty covers shaft breakage only.

Question:

What is not covered under the LEKI USA Warranty for Nordic Walking Poles?

Answer:

It does not cover bent aluminum poles, as they can be straightened in a vise without compromising the integrity of the pole
It does not cover normal wear and tear
It does not cover lost straps, lost sections, or any other lost parts
It does not cover chewed straps or grips by animals or other living beings
It does not cover broken straps, broken or worn tips, worn grips, expanders, sleeves or missing baskets
LEKI USA Customer Service reserves the right to limit the amount of Return Authorizations assigned per customer over any given period of time. A customers claim(s) will be scrutinized based on rate of recurrence.

Please complete the Warranty/Return Authorization Request (Below) if your poles fall under warranty.

Warranty Request/Return Authorization Form

Due to the high volume of inquiries, response time is longer than usual. Thank you for your patience while we are doing everything we can to ensure that you get a reply as quickly as possible. We will respond to your message in the order received.

We highly encourage uploading images that will better identify the product and help to expedite the warranty process.

Full Name*:

Address*:

City*:

State*:

Zip Code*:

Email*:

Phone:

Product Type*:

Product Name*:

Approximate Purchase Date:

Message*:

What is the length/size of your poles*:

Grip Type:

Locking System*:

Issue Location*:

Issue Description:

Upload Images:

To help speed along the warranty process please submit at least two pictures of your product if possible. One showing the whole product and one showing the issue, if visible.

Image of entire product (please make sure to rotate your pole so that the name of the product is visible):

End of pole segment showing stop max and expander (if applicable):

Broken section/part:

What is the length/size of your poles*:

Grip Type:

Issue Location*:

Issue Description:

Upload Images:

To help speed along the warranty process please submit at least two pictures of your product if possible. One showing the whole product and one showing the issue, if visible.

Image of entire product (please make sure to rotate your pole so that the name of the product is visible):

End of pole segment showing stop max and expander (if applicable):

Broken section/part:

What is the length/size of your poles*:

Grip Type:

Locking System*:

Issue Location*:

Issue Description:

Upload Images:

To help speed along the warranty process please submit at least two pictures of your product if possible. One showing the whole product and one showing the issue, if visible.

Image of entire product (please make sure to rotate your pole so that the name of the product is visible):

End of pole segment showing stop max and expander (if applicable):

Broken section/part:

What is the max cm marking on your poles (Examples: 145 cm, 135 cm, 125 cm)*:

Grip Type:

Locking System*:

Antishock*:

Antishock Type:

Issue Location*:

Issue Description:

Upload Images:

To help speed along the warranty process please submit at least two pictures of your product if possible. One showing the whole product and one showing the issue, if visible.

Image of entire product (please make sure to rotate your pole so that the name of the product is visible):

End of pole segment showing stop max and expander (if applicable):

Broken section/part:

What is the max cm marking on your poles (Examples: 145 cm, 135 cm, 125 cm)*:

Grip Type:

Locking System*:

Issue Location*:

Issue Description:

Upload Images:

To help speed along the warranty process please submit at least two pictures of your product if possible. One showing the whole product and one showing the issue, if visible.

Image of entire product (please make sure to rotate your pole so that the name of the product is visible):

End of pole segment showing stop max and expander (if applicable):

Broken section/part:

Upload Images:

To help speed along the warranty process please submit at least two pictures of your product if possible. One showing the whole product and one showing the issue, if visible.

Product Image:

Broken section/part:

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